AT YXL, we believe that customer satisfaction is one of our core values and we take it seriously in dealing with customers.
We strongly believe that customer service excellence is top priority and always making effort to make our customer happy. It is thus our strategy to strive and maintain customer loyalty by making our customer happy and satisfied.Yangon Xpress Logistics (YXL) believes that it is crucial to measure customer satisfaction from time to time. Knowing the important of survey, in order to value their time, we prepare customer satisfaction survey questionnaire short and compact based on our business objectives and target audiences.
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Our survey questionnaires are tailored to the kind of service that we provide, asking them the right questions is the key to getting honest and useful feedback....
At YXL, we employ both qualitative and quantitative survey questions twice a year to be more effective and accurate in obtaining the mixture of customers perception, feeling, happiness and satisfaction.
During Covid -19 and after post covid, we also use chatting, email customer surveys and social media apps such as messenger, Viber, WeChat, and WhatsApp to monitor customers survey.